Alternative Dispute Resolution
Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them resolve or guide any conflict. The Online Dispute Resolution website is an official site managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: ODR Platform.
Clients defined as consumers by Law 144/2015 who have entered into sales and/or service provision contracts have the right to resort to official entities that help them resolve any conflict regarding such contracts, without prejudice to resorting to Judicial Courts. The updated list of Alternative Dispute Resolution entities available under Article 17 of Law No. 144/2015, of 8 September, is listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information, you may also consult Law 144/2015. We also inform you that, to resolve disputes arising from online purchases, you may resort to a resolution system called "ODR Platform - Online Dispute Resolution", created by the EU.
In any case, you may contact one of the centres listed below.
Alternative Dispute Resolution Entities
- CNIACC – National Centre for Information and Arbitration of Consumer Disputeshttps://www.cniacc.pt/pt
- CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Disputes of the Algarvehttp://www.arbitragemdeconsumo.org
- Consumer Dispute Arbitration Centre of the District of Coimbrahttp://www.centrodearbitragemdecoimbra.com
- Consumer Dispute Arbitration Centre of Lisbonhttp://www.centroarbitragemlisboa.pt
- Consumer Information and Arbitration Centre of Portohttp://www.cicap.pt/
- Consumer Dispute Arbitration Centre of Vale do Ave / Arbitral Tribunalhttp://www.triave.pt/
- European Online Dispute Resolution Platform:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage